gtg99 Privacy Policy
Your privacy is important to us. This policy explains what personal data gtg99 collects, why we collect it, how it is used, and the rights available to you as an account holder on our Bangladesh platform.
1. Introduction
gtg99 operates the online casino and sports betting platform accessible at https://gtg99.pro (the "Platform"). As the operator of the Platform, gtg99 acts as the data controller for all personal information processed in connection with player accounts, transactions, and use of the Platform's services. This Privacy Policy describes our practices with respect to the collection, storage, use, disclosure, and protection of your personal data.
By registering an account on the gtg99 Platform, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and use of your personal data as described herein. If you do not agree with this Privacy Policy, please do not register an account or use the Platform.
This Privacy Policy applies to information we collect when you use the Platform, create or manage an account, make deposits or withdrawals, contact our support team, or otherwise interact with gtg99. It should be read together with our Terms and Conditions and Responsible Gaming Policy.
2. Your Privacy at a Glance
Six key principles that define how gtg99 handles your personal data on the Platform.
We collect information you give us directly when registering: full name, date of birth, mobile number, email, and wallet details needed to process BDT payments via bKash, Nagad, or Rocket.
We automatically collect session logs, game history, betting patterns, device type, browser version, IP address, and pages visited. This data helps us improve the Platform and detect suspicious activity.
All personal data is stored on SSL-encrypted servers. We apply access controls, pseudonymisation where feasible, and regular security audits to protect your information from unauthorised access or disclosure.
gtg99 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. Data is shared only with trusted service providers acting under strict confidentiality obligations.
Some of our technical and game-provider partners are located outside Bangladesh. Where data is transferred internationally, we ensure appropriate safeguards are in place to maintain the same level of data protection.
You have rights to access, correct, or request deletion of your personal data. You may also object to certain types of processing or request restriction. Contact our support team to exercise any of these rights.
3. Information We Collect
gtg99 collects personal information necessary to operate the Platform, process transactions, verify player identity, comply with anti-money laundering obligations, and deliver a safe gaming experience. The information we collect falls into three main categories:
Information You Provide Directly
- Registration details: full legal name, date of birth, email address, Bangladeshi mobile number, and username.
- KYC identity documents: copy of National Identity Card (NID), passport, or driver's licence, and proof of mobile wallet ownership, when requested as part of our verification process.
- Payment information: mobile wallet number (bKash, Nagad, Rocket, or Upay) used for deposits and withdrawals. gtg99 does not store full wallet PINs or card numbers.
- Support communications: messages, emails, and chat transcripts sent to the gtg99 support team, including any attachments you share as part of resolving a query or complaint.
Information Collected Automatically
- Device and browser data: device type (mobile, tablet, desktop), operating system, browser type and version, screen resolution, and unique device identifiers.
- Network information: IP address, approximate geographic location derived from IP, mobile carrier name, and connection type.
- Usage data: pages and games viewed, time spent on each page, click patterns, search queries within the Platform, bet amounts, game outcomes, and session duration.
- Cookies and similar tracking technologies: session cookies, preference cookies, and analytics identifiers. See Section 5 for full details on our cookie practices.
Information from Third Parties
In some cases, gtg99 may receive information about you from third-party sources, such as fraud prevention services, identity verification providers, payment processors, or game providers. This information is used solely to supplement our own data for the purposes described in this policy — for example, to verify your identity or to detect and prevent fraudulent activity on the Platform.
4. How We Use Your Information
gtg99 uses the personal data we collect for the following specific purposes. We process your data only where we have a lawful basis for doing so, including where processing is necessary to perform our contract with you, to comply with a legal obligation, or where we have a legitimate interest that is not overridden by your rights.
- Account creation and management: to register your account, verify your identity, maintain your account profile, and manage your login credentials securely.
- Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, or Upay; to maintain a transaction history; and to comply with anti-money laundering obligations.
- Game delivery and sports betting: to operate casino games, live dealer tables, crash games, slots, and cricket and football betting markets on the Platform.
- Customer support: to respond to your queries, complaints, and requests; to investigate disputes; and to maintain a record of support interactions for quality assurance.
- Responsible gaming: to monitor play patterns for signs of problem gambling; to implement deposit limits, cool-off periods, and self-exclusion tools; and to fulfil our duty of care to players.
- Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, money laundering, bonus abuse, and other illegal or prohibited activities on the Platform.
- Platform improvement: to analyse usage trends, diagnose technical issues, personalise your experience, and develop new features that better serve the needs of players in Bangladesh.
gtg99 does not use your personal data for automated decision-making that produces significant legal effects without human review. Where any profiling is used to support responsible gaming tools or fraud detection, it is reviewed by a member of our team before any account restriction is applied.
5. Sharing of Your Information
gtg99 does not sell your personal data. We may share your data only in the limited circumstances set out below. In all cases, recipients are required to handle your data in accordance with applicable data protection principles and their own privacy commitments.
Permitted Recipients
- Game providers and software licensors (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi): to deliver the game content and ensure fair play certification on the Platform.
- Payment processors and mobile wallet operators (bKash, Nagad, Rocket, Upay): to facilitate deposit and withdrawal transactions and to verify that payment credentials match the registered account holder.
- Identity verification and KYC service providers: to check the authenticity of identity documents submitted during registration or account review, in line with anti-money laundering requirements.
- Regulatory and law enforcement authorities: where gtg99 is legally required to disclose information in response to a valid court order, regulatory request, or law enforcement inquiry.
Where gtg99 engages a third-party service provider to process data on our behalf, that provider acts as a data processor under a written agreement obligating them to process your data only on our documented instructions and to implement appropriate technical and organisational security measures.
6. Payment Data and Mobile Wallets
All deposits and withdrawals on the gtg99 Platform are conducted in Bangladeshi Taka via approved mobile wallet providers: bKash, Nagad, Rocket, and Upay. When you initiate a payment, we transmit only the minimum data necessary to complete the transaction to the relevant mobile wallet operator. We do not store your full mobile wallet PIN, one-time passwords (OTPs), or any equivalent authentication secret.
For anti-money laundering and transaction monitoring purposes, gtg99 maintains a record of the following payment data points associated with your account:
- The mobile wallet number (phone number) used for each deposit and withdrawal transaction.
- The transaction amount in BDT, the date and time of the transaction, and the transaction reference identifier returned by the mobile wallet provider.
- The direction of the transaction (deposit or withdrawal) and the resulting account balance change.
7. Cookies and Tracking Technologies
gtg99 uses cookies and similar tracking technologies on the Platform to ensure the site functions correctly, to remember your preferences, and to analyse how players use the Platform. A cookie is a small text file stored on your device by your browser. We do not use cookies to collect sensitive personal data such as payment details or passwords.
Types of Cookies We Use
- Essential cookies: required for the Platform to operate. These include session authentication tokens that keep you logged in during your visit and security cookies that help detect fraudulent activity. These cannot be disabled without breaking core site functionality.
- Preference cookies: used to remember your language, display, and notification settings so you do not have to re-enter them each time you return to the Platform.
- Analytics cookies: used to collect aggregated, anonymised data about how visitors use the Platform — for example, which pages are most visited, how long sessions last, and where users navigate after landing on a page. This data is used solely to improve Platform performance.
You can manage or delete cookies through your browser settings at any time. Please be aware that disabling essential cookies may prevent some parts of the Platform from functioning correctly. Since the gtg99 Platform is designed for mobile use primarily through a browser or web-app, standard mobile browser cookie settings apply.
8. Data Retention
gtg99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal obligations, or to resolve disputes and enforce our agreements. The specific retention periods that apply to different categories of data are as follows: account registration data and KYC documents are retained for a minimum of five years from the date of account closure; transaction records are retained for a minimum of five years from the date of the transaction; support communications are retained for two years from the date of resolution; and analytics and usage data in aggregated, anonymised form may be retained indefinitely for internal performance analysis.
When your personal data is no longer required for the purposes for which it was retained, gtg99 will securely delete or anonymise it in accordance with our internal data disposal procedures. If you request deletion of your account and personal data, we will action that request subject to any legal obligations that require us to retain certain records for a defined period.
9. Your Rights
As a gtg99 account holder, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your account username and a description of your request. We will respond within a reasonable timeframe and in any case within 30 days of receiving your request.
- Right of access: you may request a copy of the personal data gtg99 holds about you, along with information about how it is being used and who it has been shared with.
- Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it promptly.
- Right of erasure: in certain circumstances you may request that we delete your personal data. We will action this request unless retention is required for legal compliance, fraud prevention, or dispute resolution purposes.
- Right to restrict processing: you may ask us to suspend the processing of your personal data in certain circumstances, such as while you contest the accuracy of the data or while an objection to processing is being assessed.
- Right to object: where gtg99 processes your data on the basis of a legitimate interest, you have the right to object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
To submit a data rights request, email [email protected] with the subject line "Data Rights Request", your registered username, and the specific right you wish to exercise. We may ask you to verify your identity before processing the request. There is no fee for submitting a data rights request.
10. Security
gtg99 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and the Platform; access controls that limit data access to authorised personnel on a need-to-know basis; pseudonymisation of sensitive data fields where technically feasible; regular vulnerability assessments and penetration testing of Platform infrastructure; and incident response procedures to detect, contain, and report data security incidents.
While gtg99 applies industry-standard security measures, no online platform can guarantee absolute security. You also play an important role in protecting your account: use a strong, unique password; do not share your login credentials with anyone; log out after each session, especially on shared devices; and contact support immediately if you notice any unauthorised activity on your account.
11. Children and Minors
The gtg99 Platform is strictly intended for adults aged 21 years and above. gtg99 does not knowingly collect personal data from any person under the age of 21. The Platform includes age-verification steps at registration to prevent access by minors.
If gtg99 discovers or is notified that a person under 21 has registered an account, all associated personal data will be promptly deleted, the account will be closed, and any transactions will be reversed to the extent possible. If you believe a minor has registered an account on the Platform, please notify us immediately at [email protected].
12. Changes to This Policy
gtg99 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform functionality. When material changes are made, we will notify registered account holders by email and by posting a prominent notice on the Platform. The updated policy will take effect on the date specified in the notice.
Your continued use of the Platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically. The current version of this policy is always accessible at https://gtg99.pro/privacy-policy.
13. Contact Us
If you have any questions about this Privacy Policy, wish to exercise a data right, or have a concern about how gtg99 handles your personal information, please contact our support team. All privacy-related enquiries are handled in English and we aim to respond within 5 business days.
Privacy Support Email: [email protected]
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