✅ Safe Play Policy

gtg99 Responsible Gaming

Gambling is entertainment — not a way to earn income. gtg99 provides every player with practical tools to stay in control, and clear guidance on what to do if play stops being fun.

🛡️ gtg99 Pledge: We are committed to providing a safe, fair, and responsible gaming environment for all players in Bangladesh. Player wellbeing comes first.

1. Introduction

gtg99 takes responsible gaming seriously. We believe that gambling, when approached with the right mindset and clear boundaries, can be an enjoyable form of entertainment. However, we also recognise that for a small number of people, gambling can become problematic. Our responsibility as a platform operator is to make every tool available to help players stay in control — and to act quickly when a player signals that they need support.

This page outlines the responsible gaming tools available to all gtg99 account holders, explains our 21+ age policy, describes the warning signs of problem gambling, and tells you how to access help — whether from our support team or through self-managed tools on the Platform. If you are playing today, please read this page and keep these resources in mind.

Responsible gaming is a shared responsibility. gtg99 provides the tools and information — but each player also has a personal duty to gamble within their means, to take breaks, and to reach out for help if they feel gambling is no longer fun or is impacting other areas of their life.

2. Age Restriction — 21+ Only

21+
You must be 21 or older to play on gtg99. This is a strict policy with no exceptions. gtg99 verifies player age at registration and may request identity documents at any point during the account lifecycle.

The minimum age to hold a gtg99 account, make deposits, place wagers, or claim bonuses is 21 years old. This applies to all players accessing the Platform from Bangladesh, regardless of the device or method used to access it. If gtg99 identifies that an underage player has registered, the account will be immediately closed, all transactions reversed where possible, and the matter may be escalated to relevant authorities.

We strongly encourage parents and guardians in Bangladesh to use parental controls on shared devices to prevent underage access to gambling platforms. If you believe a minor has accessed or registered on the gtg99 Platform, please contact our support team immediately at [email protected].

3. Responsible Gaming Tools

gtg99 offers the following tools — free of charge to all account holders. Contact our support team or use your account settings to activate any of these.

💵
Deposit Limits

Set a daily, weekly, or monthly cap on how much BDT you can deposit. Once set, a limit reduction takes effect immediately. Increasing a limit requires a 7-day cooling-off period before the change applies.

⏰️
Session Time Reminders

Receive a notification after a set period of continuous play — for example, after 1 hour or 2 hours — prompting you to take a break. The reminder does not force you to stop, but gives you a clear pause point to reflect on your session.

❄️
Cool-Off Period

Temporarily suspend your access to the Platform for 24 hours, 7 days, or 30 days without permanently closing your account. During a cool-off, you cannot deposit, wager, or claim bonuses. Your existing balance is preserved.

🚫
Self-Exclusion

Permanently or indefinitely close your gtg99 account. Self-exclusion is actioned within 24 hours and cannot be reversed for a minimum of 6 months. This is the strongest tool available and is recommended if you feel you cannot control your gambling.

📊
Activity Review

Request a summary of your betting history, deposit totals, withdrawal totals, and net profit or loss over any period. Reviewing this data regularly helps you make informed decisions about your play.

📱
Support Chat

Speak directly with a gtg99 support agent via email at [email protected]. Our team can activate any responsible gaming tool on your behalf, answer questions about your account, or simply listen if you need to talk about your gambling habits.

4. Deposit Limits — How They Work

Deposit limits are one of the most practical tools for keeping your gambling spend within your personal budget. On the gtg99 Platform, you can set the following types of deposit limit:

  • Daily limit: the maximum total BDT you can deposit in any 24-hour period, measured from midnight to midnight Bangladesh Standard Time (BST, UTC+6).
  • Weekly limit: the maximum total BDT you can deposit across a rolling 7-day window ending at midnight BST each Sunday.
  • Monthly limit: the maximum total BDT you can deposit in a calendar month, resetting at midnight BST on the first day of each month.
  • Multiple limit types can be active simultaneously — for example, a daily limit of ৳1,000 and a monthly limit of ৳15,000. The most restrictive active limit always applies.

To set, adjust, or remove a deposit limit, email our support team from your registered email address. All requests are confirmed by return email. Limit reductions take effect within 1 hour. Limit increases are subject to a mandatory 7-day waiting period to protect against impulsive decisions made during a session.

Important: Deposit limits apply to real-money deposits only. Bonus credits are separate and do not count toward your deposit limit. If you are unsure how your limit is calculated in any period, contact support for a clear breakdown.

5. Time-Out and Session Controls

Extended play sessions can distort your perception of time and money spent. Research consistently shows that taking regular breaks improves decision-making and helps players maintain perspective on their overall gambling spend. gtg99 provides two session control features to help with this.

Available Session Controls

  • Session reminders: set an alert to trigger after 30 minutes, 1 hour, or 2 hours of uninterrupted play. The alert appears as a notification within the Platform interface and does not interrupt the current game.
  • Reality check pop-ups: at each reminder interval, a brief summary of your current session — time played, total wagered, and net result — is displayed so you can make an informed choice about whether to continue.
  • Cool-off: if you feel you need more than a reminder, you can immediately activate a cool-off period of 24 hours, 7 days, or 30 days. During a cool-off your account remains open but login is blocked, deposits are disabled, and no wagers can be placed.

All session control settings are managed by our support team. To set or change your session controls, email [email protected] from your registered address. Changes take effect as soon as confirmed by the support team — typically within 2 hours during Bangladesh Standard Time business hours.

6. Self-Exclusion

Self-exclusion is the most decisive step a player can take. By requesting self-exclusion, you permanently or indefinitely close your gtg99 account and block yourself from registering a new one for the exclusion period. This tool is designed for players who feel they have lost control of their gambling. Here is how the process works:

  1. 1
    Contact Support Email [email protected] from your registered email address with the subject line "Self-Exclusion Request". Include your registered username and the exclusion duration you want: 6 months, 1 year, 5 years, or indefinite.
  2. 2
    Identity Verified Our support team will verify your identity against the registered account details before processing the request. This is to ensure the exclusion is applied to the correct account and prevents misuse of the tool.
  3. 3
    Exclusion Applied Self-exclusion is activated within 24 hours of your verified request. You will receive a confirmation email once the exclusion is active. Any pending withdrawals of real-money balance will be processed to your registered wallet before closure.
  4. 4
    Cooling Period Enforced Self-exclusion cannot be reversed for the minimum period you selected. After the exclusion period ends, a mandatory 7-day cooling period applies before reinstatement can be requested. Reinstatement requires a written request and identity verification.
No Exceptions: Once self-exclusion is confirmed, gtg99 will not reinstate the account early under any circumstances — including claims that the exclusion was a mistake or that circumstances have changed. If you are in any doubt, consider a cool-off period first.

7. Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise. The following signs may indicate that gambling has moved beyond entertainment and is becoming a problem. If several of these apply to you, we encourage you to seek help.

  • You gamble with money intended for essential expenses such as rent, food, transport, or utility bills, or you borrow money specifically to fund gambling.
  • You find it difficult to stop gambling even when you want to, or you keep telling yourself "just one more game" repeatedly.
  • You chase losses — continuing to gamble after losing in an attempt to win back what was lost, often leading to larger losses.
  • Gambling is affecting your relationships, work, studies, or mental health — you feel anxious, irritable, or depressed when you are not able to gamble.
  • You hide your gambling activity from family or friends, or you feel shame or guilt after gambling sessions.
  • You need to gamble with larger and larger amounts to get the same feeling of excitement — a sign of escalating tolerance similar to other addictive behaviours.
If this sounds familiar: Do not wait. Contact the gtg99 support team at [email protected] and ask to activate a cool-off or self-exclusion. There is no judgement — our team is here to help. You can also speak to a trusted person in your life about what you are experiencing.

8. Protecting Underage Players

Preventing underage access to gambling is a legal and ethical responsibility that gtg99 takes seriously. All players must confirm they are 21 or older during registration, and we verify this through identity checks where necessary. We reserve the right to request identity documentation from any account holder at any time.

For parents and guardians in Bangladesh who share devices with young family members, we recommend the following practical steps to reduce the risk of underage access to gambling sites:

  • Enable parental control software or browser-level filtering on all shared mobile devices and computers — many Android and iOS devices have built-in parental controls that can block gambling-category websites.
  • Do not save your gtg99 login credentials in shared browsers or autofill applications, and log out of your account after every session when using a shared device.
  • If you suspect that a minor in your household has accessed or attempted to access the gtg99 Platform, contact our support team immediately so we can investigate and take the appropriate action, including account closure if confirmed.

9. How to Get Help

If you feel that gambling is becoming a problem for you — or for someone you care about — the most important step is to reach out. gtg99's support team is available to help you activate any responsible gaming tool, answer questions about your account, or simply listen. We will never judge you for asking for help, and all communications are treated with complete confidentiality.

In addition to contacting gtg99 directly, we encourage anyone who feels their gambling is out of control to speak with a trusted family member, friend, community leader, or medical professional. Recognising the problem and seeking support is a sign of strength, not weakness. Bangladesh has a growing network of mental health professionals and counsellors who can provide guidance on behavioural health issues including problem gambling.

Responsible Gaming Support Email: [email protected]

10. Our Commitment to You

gtg99 is committed to continuous improvement in responsible gaming. We regularly review our policies and tools, monitor industry best practices, and act on feedback from our player community. Our goal is not simply to meet a minimum standard — it is to create a gambling environment in Bangladesh where players genuinely feel safe, supported, and in control at all times.

We ask every gtg99 player to join us in this commitment: set a budget before you play, treat any winnings as a bonus rather than an expectation, take regular breaks, and always play for fun. If the fun stops, stop playing — and know that the gtg99 support team is here whenever you need us.

⚠️ gtg99 is strictly for adults aged 21 and above. Gambling involves financial risk. Please gamble responsibly.

Play Safely — Explore gtg99 Responsibly

Our responsible gaming tools are always available. When you are ready to play, gtg99 has cricket betting, live casino, and slots — all within limits you control.

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